Customer services

Frefuently Asked Questions :

1. Are you factory or trading company  ?

We are furniture factory, not trading company 

2. Where is your factory  ?

Our factory is in Huizhou city,Guangdong Province  

3. How long has your factory been  ?

2 years 

4. What's your leading time  ?

4 weeks 

5. What is the price term ?

We are doing FOB shenzhen for full 40ft container, FCA for 20ft container,EXW for less container. 

6. What is your minimum order requirement?

No minimum order quantity limited.

7. Do your factory has quality warranty  ?

We provide 24 months products warranty on all parts at manufacture defects to make sure our customers obtain good products. Please feel free to feedback immediately with details including pictures if you are not pleased ith our's quality or service.

8.Do you have products in stock?

Sorry, we do not always reserve stock. If there is any stock, we will inform you with details in the reply of your enquiry.

9.Can you provide high definition JPG format products photos?

Free marketing pictures sharing service for wholesale/distributor customers to win the market.

10. It is so important of packing  material due to the long shipping ,  How you pack the goods  ?

Our packing is durable and designed to withstand the rigors of long distance third party delivery, The package material including 3 layers . Thick PE foam to corner protection  , the cardboard to protect the chairs legs ,middle layer with polyester bubble bags or Non-woven bag ,outer layer with K&K carton box  .If the chair is heavy we normally use the pallets.

We are happy to organize customers LOGO to be printed on every cartons in order to emphasize your brand.